Kathy SiskEnterprises

Curriculum · 12 Steps

From the first hello to the final note.

Our training curriculum was built for the real-world call-center floor: structured enough to make excellence repeatable, flexible enough to keep the conversation human.

One-on-one coaching session in a sunlit office

Methodology

Training that measures up — and is measured.

We tailor every program around your KPIs. Clients use our framework to define what success looks like — then coach, score and improve against it. The result: agents who are confident on day one and centers whose metrics climb sustainably.

The Platform

12 steps, in order.

Each step has its own module, exercises, role-play library and quality rubric. Delivered live or e-learning.

  1. 01
    Pre-call preparation
    Module 1
  2. 02
    Introduction
    Module 2
  3. 03
    Building rapport
    Module 3
  4. 04
    Discovery & needs analysis
    Module 4
  5. 05
    Solution presentation
    Module 5
  6. 06
    Handling objections
    Module 6
  7. 07
    Trial close
    Module 7
  8. 08
    The close
    Module 8
  9. 09
    Confirmation
    Module 9
  10. 10
    Cross-sell & up-sell
    Module 10
  11. 11
    Post-close
    Module 11
  12. 12
    Quality review
    Module 12

Ready to raise the floor?

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