I.Chapter
Consulting
Start-up, reengineering, audit. We assess your needs and chart the route from where you are to where you want to be.
Read the case →Vol. 40 · Inbound · Outbound · Sales
Theartoftheconversation,engineeredforresults.
For over forty years, Kathy Sisk Enterprises has built, trained, and transformed call centers for the world’s most demanding brands — turning every dialed number into a measurable outcome.
Since 1984
From California to Manila — a global craft.
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Consulting✦Training✦Script Development✦Outsourcing✦QA & Coaching✦Recruitment✦Campaign Design✦Live Management✦Consulting✦Training✦Script Development✦Outsourcing✦QA & Coaching✦Recruitment✦Campaign Design✦Live Management✦
01
0+
Total Call Centers
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Agents Trained
03
0+
Clients Served
04
0%
Success Rate
Practice
One stop, every call-center need.
From the first hello to the post-close follow-up, we own every link in the chain — so you can focus on your core business and we take the guesswork out.
II.Chapter
Training
A 12-step platform spanning inbound, outbound, customer service, collections, order taking and sales — designed to make every agent confident from introduction to close.
Read the case →III.Chapter
Script Development
Forty years of authored scripts across nearly every industry. Not lines to read, but roadmaps from point A to point Z.
Read the case →IV.Chapter
Outsourcing
We set up, recruit and manage your campaigns end-to-end — selecting the right center, the right agents, the right outcomes.
Read the case →Engagement
A method, perfected over four decades.
Step 01
Discover
We sit with you and your data — understanding your campaign, your voice, your KPIs.
Step 02
Design
Scripts, training curriculum, QA rubric and staffing model are drafted to your goals.
Step 03
Deploy
Agents trained. Scripts loaded. Quality calibrated. Day-one ready.
Step 04
Refine
Weekly review, coaching, and iteration — the curve always bends up.
Founder · Author · CEO
“Thesecretofgettingaheadisgettingstarted.”
Kathy Sisk is the founder and CEO of Kathy Sisk Enterprises, Inc., headquartered in California with a satellite office in the Philippines. A published author and four-decade authority on telemarketing, sales and customer service, she has dramatically impacted companies including Prudential, Pepsi, Coca-Cola, MetLife, New York Life and IBM.
Read her story →Library & E-Learning
Books, modules, and a motivational stage.
Kathy is a published author whose books — including 12 Steps to Telemarketing — have become standard reference for sales organizations worldwide. Our e-learning modules and live keynotes extend the curriculum to any team, anywhere.
Published Books
5+ titles
E-Learning Modules
12 step platform
Keynotes Delivered
300+ stages
Languages
English · Tagalog
Global Footprint
CaliforniatoManila.A 24-hour craft.
Clovis, CA
Corporate HQ
Manila, PH
Satellite Office
30+ Countries
Clients Served
24/7
Coverage
Said about KSE
“Inmy20yearsofcall-centerexperience,IhavenevermetanyconsultantwiththeabilitiesthatKathyandherteamhave.”
Robert W. Peterson
Call Center Consultant
Audits run two to four weeks. Training programs are scoped from a single workshop to a multi-month rollout. Outsourced campaigns are typically live within 30–45 days.
Yes. We work with single-team start-ups as well as multi-thousand-seat enterprise centers. The methodology scales — the rigor does not change.
We operate from our California HQ and our satellite office in the Philippines, with a curated network of partner centers across multiple geographies and languages.
Absolutely. Training is delivered live on-site, live remote, or via our e-learning modules — often in combination.
We build the KPI rubric with you in week one — production, quality, conversion, retention. Every program reports against those numbers from day one.
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